Please Take Note: I Am Not Seeking Any Type Of (Helpdesk)-(Service Desk) Phone Support Positions.
Seeking 2nd Level Desktop Support/Systems Support Analyst Position
1. Function as the onsite desk-side resource at the local site, performing the following. 2. Installed and maintained Desktops & Laptops personal computing hardware and software. 3. Provide Deskside assistance to company users. 4. Install and maintain trouble shoot locally attached and networked printers and print que. 5. Performed administration of site network servers (hardware and application software as applicable). 6. Provide administration and local support to the site E-mail & messaging system.
CAREER SKILLS ACQUIRED:
Hardware and software troubleshooting, Microsoft NT4/2000/XP/Vista Operating Systems, Microsoft Office Professional and exchange 2000/XP/2003/2007 platform, along with IBM lotus notes, Microsoft Remote Desktop, Microsoft Active Directory, Adobe Acrobat PDF Std/Pro, Antivirus MacAfee/Norton/Trend Micro, Desktop Imaging with Ghost/Drive Image, Nortel VPN, DELL Desktop/ Notebooks, IBM, HPDesktop/Note Books. Printers, copiers, Blackberry/windows smart PDA phones, Canon 7000 network printers/Scanner, SCSI/SATA/IDE Configuration, Peregrine. Helpdesk ticketing systems using or used, Remedy, Heat, Service Desk, CA Service desk.
•Installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment. •Applications and hardware rollouts. •Past work in multiple industry’s and IT environments. •Conducted special projects as defined by supervisor/manager. •Supported off-hours operations on an as needed basis. •Experienced in Active Directory user management. •Experience with workstation imaging and software deployment. •Knowledge of network protocols and networking hardware. •File/folder network share rights and user group’s administration, multiple passwords reset utilities; Active Directory; SMS, mobile device support. •Supporting end users as first, Second and Third responder level. •Support of end users, user set up and moves, equipment relocation, long & short term (Mac) projects. •11 plus years working in a Technical Services environment as Manager, Team-lead and as a user support tech roll capacity.
